How to Navigate the LTL Freight Claims Process

Dealing with freight claims can be a daunting task, but understanding the process and requirements can help make it smoother and more efficient. At Fair Trade Logistics, we're committed to guiding our customers through this process to ensure swift and accurate claims. Here's a detailed look at what's needed and the standard operating procedure for filing a less than truckload (LTL) freight claim.

Essential Documents for Filing a Freight Claim

To initiate a freight claim, gather the following documents:

1. Proof of Delivery (POD) Noting Damage at Delivery:

   • It's crucial to note any damage on the POD at the time of delivery. This document serves as the initial evidence of the condition of the goods upon receipt.

2. Photos of the Damaged Goods:

   • Take clear, detailed photos of the damaged items from multiple angles. These images should clearly show the extent of the damage and the condition of the packaging.

3. Sales Invoice:

   • Provide a copy of the sales invoice that includes the value of the damaged goods. This document helps establish the financial impact of the damage.

4. Brief Summary of What Happened:

   • Write a concise summary detailing the incident, including key information such as dates, times, and any observations or actions taken during delivery.

Standard Operating Procedure for Filing a Freight Claim

1. Document the Damage:

   • Upon receiving the shipment, thoroughly inspect the goods. If you notice any damage, note it on the POD and take photos immediately.

2. Notify Fair Trade Logistics:

   • Contact our team as soon as possible to report the damage. Provide a brief overview and inform them that you will be filing a claim.

3. Prepare Your Claim:

   • Gather the required documents: POD noting damage, photos of the damaged goods, the sales invoice, and the summary of the incident.

4. Submit the Claim:

   • Submit your claim through our online portal or via email to our claims department. Ensure all required documents are attached.

5. Claim Review:

   • Our claims analysts will review your submission, verify the details, and may request additional information if necessary.

6. Resolution:

   • Once the review is complete, we will communicate the resolution and any compensation details. We strive to resolve claims promptly to minimize any disruption to your business.

Tips for a Successful Claim

• Timeliness: File your claim as soon as possible. Delays can complicate the process and affect the outcome.
• Accuracy: Ensure all information and documentation are accurate and complete.
• Communication: Keep open lines of communication with our team. Promptly respond to any requests for additional information.

At Fair Trade Logistics, we’re committed to making the freight claims process as seamless as possible. If you have any questions or need assistance, don’t hesitate to reach out to our customer service team.