Every business is different. As a growing company ourselves, we understand the pressure on small and mid-sized coffee and specialty food brands — and we prioritize learning your operation before we try to automate it.
Leads the Fair Trade Logistics practice. Coffee lanes, tough after-hours saves, and the relationship with every customer who trusts us with green and roasted freight.
Day-to-day operations and service — quotes, bookings, and keeping appointments and carriers lined up for coffee and specialty food shippers.
Account management and ongoing support so regular shippers get consistent options, clear communication, and a partner who knows their lanes.
Operations support across pickup, delivery, and exception handling — keeping freight moving when plans change mid-route.
Invoice resolution and claims so billing stays clean and damage or shortfalls get worked with the same urgency as the original move.
“I had equipment delivered to my shop by Fair Trade Logistics, and the service was outstanding. The delivery was fast, on time, and honestly exceeded my expectations. The owner, Nathan, went above and beyond to make sure everything went smoothly and was handled with care. Communication was clear and professional throughout the process. If you need reliable logistics and excellent customer service, I highly recommend Fair Trade Logistics.”
“We've worked with Nathan Crooks and his team for going on five years now, and I cannot say enough good things about how well they've taken care of us. Not only are their prices very competitive with other logistics companies, they process quote inquiries and BOL requests quickly, respond to emails or hop on a call when needed, partner with us to troubleshoot processes with warehouses to ensure timely pick ups, and work to remedy any problems that come up. My only complaint? There should be a six star rating.”
“A great broker really shines when a problem comes up and it has to be handled. This has happened a few times, usually after hours. Nathan responded quickly and resolved the problem. It gives me peace of mind and one less thing to worry about knowing Fair Trade Logistics has my shipments covered.”
“With a fresh product, time is of the essence. With an ever shrinking profit margin, reliable quotes are essential. FTL hits the mark on both issues, providing timely quotes and logistic fulfillment that start and stay on budget.”
“We used for shipping pallet of green coffee beans/bags. Pre-shipment notification, delivery time, courteous driver, all first-rate. In and out in five minutes and cargo arrived in perfect condition.”
“Sebastián and Nathan do a fantastic job. I trust them with all my LTL and full truck loads. They really care and will go the extra mile for you and your business. Whenever something goes wrong with a shipment they have been quick to act and advocate for you.”
“Diego was awesome, he kept us informed of the delivery every step of the way, and even called to follow up to make sure receiving was easy. Definitely use Fair Trade Logistics without worry.”
“Consistent and clean. My shipment came in on time and undamaged. I've had some bad experiences in the past, but that hasn't happened with these guys!”
“Nathan is always cool, calm and collected when helping us move products. Pro-active and efficient.”
“Our top agent we use. Doesn't waste your time, and great customer service.”
“Orders consistently arrive on time, and in great condition.”
“I received my coffee beans faster than they anticipated!”
